Returns and Refunds

How to Make the Return

The return service is available at the expense of the buyer with a courier of their preference.

You can return your items, without having ever used them, within 14 days from the delivery date and ask for a replacement, receive a refund, or a store credit to be used on the entire catalog without time limits. Items must be shipped from the same country in which they were received.

Shipping address:
REPOSI CALZATURE
Piazza Giuseppe Garibaldi, 6
15121 Alessandria AL – Italy

REPOSICALZATURE.COM declines all responsibility for any loss, damage due to bad packaging, or delay in delivery of the return.

Prepare Your Return

After sending an email request to order@reposicalzature.com, you can prepare your package.

Pack the items securely, ensuring the product and box arrive intact. If the items or the box are damaged, we will not be able to accept your return.

Each returned product can only be worn for fitting purposes. It must not have been worn for other uses or treated in any way.

Footwear must be tried on a clean carpet or surface and returned in the original box.

The original box is considered an integral part of the product. For this reason, it must not be damaged and cannot be used as the only external packaging.

Defective Items

In the event of a defective or damaged item, please contact our Customer Care immediately. Provide detailed information about the defect and include photos. Our team will review your request and provide a solution as soon as possible.

Refund

Once the return has been received, we will verify that all the conditions listed above have been respected. If the procedure has been carried out correctly, we will ship the replacement item or issue a refund using the same payment method used during the purchase, excluding any shipping costs.

The reimbursement usually takes place after a few days. Processing times may vary depending on the payment method and bank.

If the order was paid on delivery, the refund will be made by bank transfer.

As an alternative to a refund, you can choose to receive a Store Credit equal to the amount of the returned item, usable across the entire catalog without time limits.